A concept platform for coordinating preventive and corrective maintenance, service requests, and updates across corporate buildings, workspaces, and company residences.
Anonymised roles, recreated visuals, and simplified workflow details.
Corporate buildings, workspaces, and company residences need scheduled upkeep and a clear response when damage is reported.
Requesters submit space-use, procurement, or damage reports and receive preventive-maintenance notices for their area.
Department General Affairs coordinates facility needs and follows related requests at the department level.
Building Management plans preventive maintenance, handles corrective work, assigns Technicians, and updates progress.
The Facilities Operations Team monitors Building Management activity and verifies follow-up through one dashboard.
Requests, maintenance plans, field work, and verification involve different stakeholders, but all need one connected view.
Space-use, procurement, and damage reports need one traceable route from submission to follow-up.
The team needs one dashboard to monitor Building Management plans, corrective work, progress, and completion.
They need a simple way to submit requests, report damage, track progress, and know about planned work in their area.
Preventive and corrective maintenance need clear plans, assignments, technician tasks, and status updates.
Each role submits, coordinates, executes, or monitors the part of facility maintenance relevant to their work.
Submits space-use, procurement, or damage reports and receives preventive-maintenance notices for their area.
Coordinates facility needs and follows related requests at the department level.
Uses a central dashboard to monitor Building Management plans, corrective work, and follow-up.
Plans preventive maintenance, manages corrective work, assigns Technicians, and updates progress.
Completes planned and corrective tasks, then records progress and completion.
I translated requests, maintenance plans, field activity, and oversight into one connected operating flow.
Mapped space-use, procurement, preventive-maintenance, and damage-report scenarios.
Clarified what Requesters, Department General Affairs, Facilities Operations, Building Management, and Technicians need to see and do.
Grouped requests, plans, tasks, assignments, notices, and dashboard updates into clear modules.
Created UI and prototypes for core web and mobile flows, then prepared the development handoff.
The platform gives stakeholders one place to submit requests, plan work, receive updates, and follow maintenance activity.
Requesters submit space-use, procurement, or damage reports in one place. Department General Affairs can follow department-level needs, while damage reports become corrective-maintenance cases visible to Building Management and the Facilities Operations Team.
Workflow outcome: everyone can see what was requested, who owns it, and what happens next.Building Management creates preventive-maintenance plans by area and shares notices before work begins. Requesters can see when work is scheduled in their space.
Workflow outcome: affected teams can prepare before maintenance happens.Building Management reviews reported damage, creates corrective tasks, assigns a Technician, and follows progress through completion.
Operational value: technician tasks are clearer and corrective work remains traceable.The dashboard brings together Building Management's preventive and corrective activity, status, and completion records in one view.
Operational value: the Facilities Operations Team can monitor activity and verify follow-up without chasing separate updates.This public version focuses on the product design process, not the client’s production system.
To protect confidential operational information, the client name, internal team labels, production data, system rules, and detailed workflows are not shown. Role names, visuals, and examples in this case study are anonymised, recreated, or simplified.
